Refund & Cancellation Policy
Last updated: June 7, 2026
This tour refund policy explains how cancellations and refunds work for See City Tours’ own guided walking tours and the partner-operated experiences we resell.
Tour refund policy at a glance
- Own walking tours: free cancellation up to 24 hours before start — full refund.
- Within 24 hours of start, and no-shows, are non-refundable.
- If we cancel for weather, safety, or low numbers, choose a free reschedule or a full refund.
- Cruises, attraction tickets, and shuttle bookings follow the partner operator’s policy, shown at checkout.
This is the See City Tours Refund & Cancellation Policy, covering our own guided walking tours and partner-operated experiences we resell for third-party operators.
Our own walking tours
- Free cancellation up to 24 hours before the tour start time — full refund.
- Cancellations within 24 hours of start time are non-refundable (we hold the guide and the slot).
- No-shows are non-refundable.
- If we cancel (weather, safety, low numbers), choose a free reschedule or a full refund.
Cruises, attraction tickets, and shuttle (partner-operated)
Operated by third-party partners and subject to that operator's cancellation and refund policy, shown at booking. We help you request a refund or change directly, but partner terms govern.
How refunds are issued
Approved refunds go to your original payment method, typically within 5–10 business days. Amounts in USD.
How to cancel or request a refund
Email info@seecitytours.com or call +1 646-531-0647 with your booking name and date.
Questions about this tour refund policy? Contact our team — a real person replies the same day. While you plan, browse our New York City tours, group transport, or the NYNJ Match Day Shuttle.
Related policies: Terms of Service · Privacy Policy. For official visitor information, see NYC Tourism.
