Your New York City Tour Questions, Answered
Planning a New York City tour comes with real questions — what's included, what happens if it rains, whether a ticket seller is legitimate, and what to do with kids or grandparents along. Below are 40+ honest answers to the New York City tour questions our guests ask most. And if yours isn't here, a real person on our team is one message away.
Booking your New York City tour
Booking your New York City tour should be the easy part. Here's how tickets, payment, and confirmations work — so you know exactly what you're getting before you arrive.
What tours do you currently offer?
See City Tours offers curated sightseeing experiences including cruises, walking tours, and select attraction experiences, designed to help guests explore iconic destinations and local highlights.
Browse our full lineup on the See City Tours tours page.
Can I buy tickets at the pier?
Guests should follow the meeting point, check-in location, and boarding instructions provided in their booking confirmation. Arrival times and locations may vary by experience.
Is it cheaper to buy tickets online?
Yes. Online prices often include discounts and promotional offers.
Do I need to print my confirmation?
No. Digital confirmations on your phone are accepted.
If you can't find your confirmation, contact us and we'll help.
Are there child or group discounts?
Children under 3 years old may ride free when seated with a paying adult, unless otherwise stated. Child pricing applies to ages 3–11. Adult pricing applies to ages 12 and over. Age policies may vary for select attractions or partner experiences.
What payment methods do you accept?
We accept major credit cards, debit cards, and approved digital payment methods where applicable. Accepted payment options may vary by booking channel or location.
Are the agents outside part of the company?
Guests should purchase tickets only through official websites, verified partners, or authorized representatives. If purchasing in person, look for clearly identifiable branding and confirmation materials.
Can I buy tickets from street agents?
Guests should purchase tickets only through official websites, verified partners, or authorized representatives. If purchasing in person, look for clearly identifiable branding and confirmation materials.
What if I lose my ticket or confirmation?
Contact us immediately, and we’ll try to assist you with verification.
Do you partner with other companies?
Select experiences may be offered through trusted operating partners. Group and school rates may be available for qualifying parties and are subject to availability and advance coordination.
Do you offer school or student group packages?
Select experiences may be offered through trusted operating partners. Group and school rates may be available for qualifying parties and are subject to availability and advance coordination.
Are kids free on the cruise?
Children under 3 years old may ride free when seated with a paying adult, unless otherwise stated. Child pricing applies to ages 3–11. Adult pricing applies to ages 12 and over. Age policies may vary for select attractions or partner experiences.
Do you offer child pricing?
Children under 3 years old may ride free when seated with a paying adult, unless otherwise stated. Child pricing applies to ages 3–11. Adult pricing applies to ages 12 and over. Age policies may vary for select attractions or partner experiences.
On the day of your New York City tour
What to expect once your New York City tour day arrives — timing, where to meet, and how to get the most out of your time in the city.
Where does the cruise depart from?
The exact departure location, boarding address, and check-in instructions will be listed on your booking confirmation.
For details, see the Statue of Liberty Cruise tour page.
Is the Statue of Liberty Cruise a round trip?
Yes. The boat will return to Pier 40 after the tour.
How long is the cruise?
Tour duration, operating hours, and departure frequency vary by experience. Please refer to your booking confirmation or current schedule availability.
Do you dock at Liberty Island?
No. This is a sightseeing cruise that gets close to the Statue of Liberty but does not dock.
For visitor information on landing tickets and on-island access, see the National Park Service Statue of Liberty page.
Are the boats open-top?
Deck access, seating availability, and upgrade options vary by vessel and experience type.
What happens in case of rain or bad weather?
Tours operate in most weather conditions. In the event of severe weather, safety concerns, or operational disruptions, guests may be offered alternative scheduling options when applicable.
Check current conditions at the National Weather Service before your visit.
What are your hours of operation?
Tour duration, operating hours, and departure frequency vary by experience. Please refer to your booking confirmation or current schedule availability.
When should I arrive for my tour?
Please arrive 15–30 minutes before departure for check-in and boarding.
How frequently do the boats depart?
Tour duration, operating hours, and departure frequency vary by experience. Please refer to your booking confirmation or current schedule availability.
Are there peak hours or busy times?
Midday and sunset slots are the busiest—book early to secure your spot.
Do you offer nighttime cruises?
Yes. Our Sunset Cruise provides striking skyline views as the city lights up.
Is there a tour guide or narrator on board?
Many experiences feature commentary highlighting landmarks, local history, and notable points of interest. Commentary style and format may vary by experience.
Accessibility & comfort on your New York City tour
Travelling with children, older family members, or specific needs? Here's how we help every New York City tour guest enjoy the day comfortably.
Are your cruises suitable for children?
Children under 3 years old may ride free when seated with a paying adult, unless otherwise stated. Child pricing applies to ages 3–11. Adult pricing applies to ages 12 and over. Age policies may vary for select attractions or partner experiences.
Is there a bathroom on the boat?
Availability of restrooms, food service, beverage options, and outside food policies may vary by vessel or experience.
Can I bring food or drinks?
Availability of restrooms, food service, beverage options, and outside food policies may vary by vessel or experience.
Do the boats run all year?
Availability and schedules may vary seasonally and are subject to operational conditions.
Is the boat wheelchair accessible?
Accessibility accommodations may be available for select experiences. Guests requiring assistance are encouraged to contact customer support in advance.
Can I bring a stroller on the boat?
Strollers are not permitted on the boat. You may leave your stroller at the designated area before boarding.
Can I take my baby on the boat?
Children under 3 years old may ride free when seated with a paying adult, unless otherwise stated. Child pricing applies to ages 3–11. Adult pricing applies to ages 12 and over. Age policies may vary for select attractions or partner experiences.
Is the boat safe for pregnant guests or elderly visitors?
Yes. Our cruises are smooth and slow-paced—great for all ages.
Can I smoke or vape onboard?
No. Smoking and vaping are strictly prohibited.
Can I bring a pet?
Only service animals are permitted onboard.
Tell us how you want your New York City tour to feel — we'll build it around you
A first visit, a private outing, a relaxed family day, or a packed run through the icons — tell us your group size, your interests, and your timing, and our team will shape the right New York City tour around you. No pressure, no scripts: just people who plan New York City tours every day and want yours to be the part of the trip you remember.
Plan my visit Call 646-531-0647 · info@seecitytours.com
Changes, refunds & reaching us about your New York City tour
Plans change — weather, flights, life. Here's how New York City tour changes, refunds, and getting hold of us actually work.
Can I get a refund for my ticket?
Cancellation and refund eligibility may vary by experience. Certain experiences may be eligible for cancellation or modification when requested at least 24 hours prior to departure. Processing fees may apply where permitted. Please review your booking confirmation for experience-specific terms and conditions.
Are tickets refundable?
Tickets are non-refundable, but rescheduling may be possible with 24-hour notice.
Is there ever a situation where a refund is allowed?
Cancellation and refund eligibility may vary by experience. Certain experiences may be eligible for cancellation or modification when requested at least 24 hours prior to departure. Processing fees may apply where permitted. Please review your booking confirmation for experience-specific terms and conditions.
Can I change the date of my cruise?
Yes, based on availability and with 24-hour advance notice.
Can I reschedule my cruise?
Guests may request to reschedule their booking at least 24 hours before departure, subject to availability. Same-day changes may not be accommodated.
How do I reschedule?
Please email us at info@seecitytours.com with your order number, preferred new date/time, and the full name on your ticket. We'll respond within 24 hours to confirm or offer the next available option.
Do refund and reschedule policies differ between experiences?
Policies may differ between cruise experiences, walking tours, and attraction tickets depending on the operating partner, ticket type, and booking channel.
Still have a question about your New York City tour?
We're happy to help. Reach us any of these ways and we'll get back to you with the next step for your New York City tour.
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